live sidney Platform Privacy Notice

What information we collect on live sidney

We collect information you provide directly and information generated by your use of live sidney. When you create your account, we collect your email address, full name, phone number, date of birth, and residential address. We also ask for government-issued identification (ID card, passport, or driver's license) as part of our Know Your Customer (KYC) verification process. This verification is mandatory before you can deposit or withdraw.

When you make a deposit on live sidney, we receive payment transaction details from your chosen payment method. If you deposit via DANA or e-wallet, their systems share your transaction ID, amount, and confirmation status with us. If you transfer to our mobile banking, local payment, online payment, or e-wallet Virtual Account, your bank records the transfer details and we reconcile those records with your account.

We also automatically collect technical information: your device type (Android phone, iPhone, or desktop computer), your IP address, browser type, and pages you visit on live sidney. If you use our mobile app, we collect information about your app version and operating system. We use this data to improve app performance, detect fraud, and understand which features are most commonly used.

Account data

Email, name, phone, address, government ID, date of birth. We collect this during account creation and verification.

Financial data

Deposit amounts, withdrawal amounts, payment method used, transaction IDs, and confirmation status.

Activity data

Login times, betting history, game selections, and customer support conversations.

Technical data

IP address, device type, operating system, browser type, and cookie identifiers.

How we use your information on live sidney

We use your personal information for several lawful purposes. First, we use it to manage your account—verify your identity, process your deposits and withdrawals, and send you account statements. Second, we use your information to comply with legal obligations, including anti-money-laundering regulations and financial reporting requirements in supported jurisdictions where live sidney operates.

Third, we use your data to detect and prevent fraud. If we notice unusual activity—for example, a deposit from a new location followed immediately by a large withdrawal—we may flag your account for review before processing the withdrawal. Fourth, we use your information to improve live sidney: analyze user behaviour, troubleshoot app crashes, and understand which sports leagues (Liga 1, Piala Indonesia, Piala AFF) and live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are most popular.

We do not use your personal information for marketing emails or SMS messages unless you explicitly consent. We do not sell your data to advertisers, data brokers, or analytics firms. We do not share your betting history with third parties. We only share your information with our payment processors (mobile banking, local payment, etc.) and our banking partners when necessary to process your transactions.

Third parties and data processors on live sidney

We work with trusted third parties to operate live sidney. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners) receive your transaction information necessary to complete deposits and withdrawals. Our cloud infrastructure provider stores our servers and database backups; your data is encrypted so the provider cannot see your personal details.

We use live chat software to communicate with you; your support conversations are stored on our secure servers. We use email service providers to send you account confirmations and withdrawal notifications. Each third party signs a data processing agreement promising to protect your information and use it only for purposes we specify.

Our servers may be located outside your jurisdiction (for example, outside Jakarta, Surabaya, Bandung, or Medan). Your data may be transferred across borders for storage, backup, and processing. However, we apply the same security standards regardless of server location: SSL encryption in transit, encrypted storage at rest, and access controls limiting who can view your data.

Your rights regarding your data on live sidney

You have the right to access, correct, and delete your personal information on live sidney, subject to certain legal exceptions. You can log into your account at any time and update your email address, phone number, or residential address. If you need to change information that is locked (such as your date of birth or government ID), contact our support team and we can assist you.

You have the right to request deletion of your account and associated data on live sidney. When you delete your account, we retain your transaction history and KYC verification documents for the period required by law (typically several years) to comply with anti-money-laundering regulations. After that retention period expires, we delete your data.

You have the right to object to certain uses of your data. For example, if we contact you to conduct user research on which esports markets (Mobile Legends, Free Fire, PUBG Mobile) are most appealing, you can opt out of future research requests. To exercise any of these rights, contact our support team at the address provided at the end of this notice.

Cookies and tracking on live sidney

We use cookies and similar tracking technologies on live sidney to remember your login, keep you signed in across sessions, and track which pages you visit. A cookie is a small text file stored on your device. Essential cookies are necessary for live sidney to function; you cannot disable them without breaking core features like account login.

We also use non-essential cookies to analyze how users interact with live sidney. These cookies help us understand peak usage times, which games are most popular, and whether our mobile app performs better than our browser version on iOS. If you do not consent to non-essential cookies, you can disable them in your browser settings; this does not prevent you from using live sidney, but you may see less personalized experiences.

You can clear cookies from your device anytime through your browser settings or through your phone's settings (Android or iOS). Clearing cookies will log you out of live sidney and reset your preferences, but your account data remains secure on our servers.

How long we keep your data on live sidney

We retain your personal information for as long as your account is active. If you close your account, we keep your data for the period required by financial regulations—typically 5 to 7 years—to comply with anti-money-laundering and tax reporting obligations. After that period, we delete or anonymize your data.

Your transaction history (deposits, withdrawals, betting activity) is retained longer than your personal profile, because financial regulators require us to maintain transaction records. Your customer support conversations are retained for 2 years to resolve disputes and improve our service, then deleted.

How we protect your data on live sidney

We use industry-standard security measures to protect your data. All data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) technology. Your password is hashed and salted—we do not store it in plain text, and even our engineers cannot retrieve your original password.

We restrict access to your personal information to employees and contractors who need it to operate live sidney. All staff members sign confidentiality agreements. We regularly audit our security practices and perform penetration testing to identify vulnerabilities.

However, no system is completely secure. If we discover a data breach affecting live sidney, we will notify you as quickly as possible and advise you on steps to take to protect your account.

Contact us about privacy on live sidney

If you have questions about our privacy practices, want to exercise your data rights, or believe we have misused your information, contact our support team. You can reach us through live chat within the live sidney app, by email, or through in-app messaging. Include "Privacy Request" in your message so your inquiry is routed to the appropriate team.

We aim to respond to all privacy inquiries within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with a regulatory authority in your jurisdiction. We work with you to resolve any privacy concerns before escalation becomes necessary.

This privacy notice may be updated from time to time to reflect changes in our practices or regulatory requirements. We will notify you of material changes by email or by posting a notice on live sidney. Your continued use of our platform after changes are posted constitutes your acceptance of the updated notice.